Frequently asked questions

Yes. Every Dreya candle is hand-poured, with care and attention to every detail. Being artisanal products, each creation is unique and may have small differences that give it its authentic charm.

Dreya candles are made from natural soy wax and carefully selected premium fragrances. Soy wax offers a clean, even burn, and the fragrances create a pleasant, long-lasting experience.

The burn time varies by model and size. The estimated burn time is stated in each product's description.

On first use, let the candle burn until the entire surface of the wax becomes liquid. Trim the wick to about 5 mm before each lighting and never leave a burning candle unattended. This advice is for candles: wax melts are melted in a warmer, and wardrobe fresheners are never lit at all — each product has its own instructions in the "Usage instructions" tab.

That is "frosting", a natural reaction of vegetable wax to changes in temperature: whitish, crystalline patches appear on the surface of the wax or on the wall of the glass. It is not a defect and it changes nothing about the scent, the burn or the safety of the product — it happens precisely because the wax is natural soy wax. Details in the Terms and conditions.

Of course! Dreya products are perfect as gifts and are packaged with care, so every order brings a smile right from the moment it's opened. If you also want gift wrapping, you can tick it in the cart for each product separately: it is a paid service, and the cost is shown in the cart before you check out.

Orders usually arrive within 2–4 working days from payment confirmation. After dispatch you'll receive an e-mail with the information you need to track your parcel.

After your order ships you'll receive an e-mail with the parcel's tracking number, so you can check the delivery status anytime.

If the product arrives damaged in transit, contact us as soon as possible at dreyacandles@gmail.com and attach a few photos. We'll find the best solution together.

Yes. Products can be returned according to the return policy available on the site. If you need help, you can contact us anytime and we'll reply with love.

You can reach us by e-mail at dreyacandles@gmail.com or through the contact form on the site. We'll reply with love as soon as possible.